Steps

Configure an inbound Web Service request to import incidents into the third party system from ServiceNow

Configure an outbound WebRequest to update the incident table in the third party system (publisher) whenever a new incident is created in ServiceNow (consumer)

  1. Submit Make Current a New Update Set for Each Instance
  2. PUBLISHER:
    1. Create Distinct Look and Feel for Your Third Party Publisher Instance
    2. Retrieve Records from a table (GET) via REST API Explorer
  3. CONSUMER:
    1. Create Outbound REST Message
    2. Create HTTP Query Parameters
  4. PUBLISHER:
    1. Create Record (POST) via REST API Explorer
  5. CONSUMER:
    1. Make Outbound REST Post
  6. PUBLISHER:
    1. Confirm and Received record(s) from Consumer
  7. CONSUMER:
    1. Create a Business Rule to Execute the Web Service Integration Based on New Incident Ticket
  8. Create Incident record to test in Publisher instance
  9. PUBLISHER:
    1. Verify Incident Record created in Consumer Instance displays

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