Reporting

Reporting Overview

• Discuss ServiceNBow reporting with its single data model and the various report types
• Explain database views and how a join table works
• Describe data sources, how to utilize them in reporting, and the benefits they provide
• Discuss how to create a dashboard, modify it, and share the information with others from a centralized location
• Identify best practices for reporting efficiencies within the serviceNow platform

What does reporting allow you to do?

• Organize priority of reports
• Share report state
• View instance Data
• Check how many incidents there are

Reporting enables you to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority there are. Reporting functionality is available by default for all tables.

What's a Database view?

• View and defines table Joins for reporting

Database Views: A database view defines table joins for reporting purposes.

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For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables. This view can be used to report on incident metrics and may include fields from any of these three tables.

What's a report source

• Avoid repetition

Report Sources: Build a baseline of set conditions for reports without having to repeat certain conditions.

What's a Dashboard

• Easy check critical Data on a single page

Dashboards- provide a collection of critical data on a single page for at a glance consumption.

Best Practices

• Saving:
  • After a report, has been shared, be sure to save the report to apply the shared settings.
  • Otherwise, the recipient cannot view the report. Consider the story you want to tell with reports, then select the best report type or multiple report types to achieve your purpose.