Service Catalog Security

While viewing the requested item, you can expand the workflow stages which provide summary-level feedback about the progress or state of an item in the delivery process

After an request has been submitted, users are able to easily track it by navigating to Self-Service > My Requests and opening the record associated with the request.

Workflows attached to an item may indicate the progress or state of an item in the delivery process with one of the following stages:

• Waiting for approval (In Progress)

• Approved

• Pending (has not started)

• Fulfillment (In Progress)

• Deployment/Delivery

• Completed

Additionally, workflows can have multiple rounds of approval actions as it relates to Service Catalog requests. Each approval action can share the same stage value or their own separate stages.

Stages can be grouped into a Stage Set for convenience of applying related stage values from workflow to workflow.