Variable Sets

  • Catalog Client Scripts and Catalog UI Policies can also be applied to Variable Sets
  • Execute every time the Variable Set is used

Recall from ServiceNow Fundamentals training, Variable Sets allows you to define a set of variables to be stored as a Variable Set for future use.

A Catalog UI Policy Items always takes precedence over Catalog UI Policies for Variable Sets.

Search for the Service catalog variable sets article on docs.servicenow.com for more information on Variable Sets.

IMPORTANT!

Applying Catalog UI Policy Actions on a Variable Set is NOT supported on Service Portal.

Further Description

  • Both Catalog Item variables and Variable Set variables are available to Catalog Client Scripts and Catalog UI Policies
  • Allows you to manage the behaviour of any at the Catalog Item level

If a Variable Set behaves the same each time it is used, manage its behaviour with a Catalog Client Script or Catalog UI Policy at the Variable Set level.

If a Variable Set behaves differently each time it is used, manage its behaviour with a Catalog Client Script or Catalog UI Policy at the Catalog Item level.

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