Test the SLA
- impersonate some guy
- incident > create new
- fill out the form: caller, category (must match SLA conditions), assignment group (service desk), short description
- save
- Task SLAs section - check if it has triggered
- update state to Resolved
- save
- from Task SLAs section - select preview (i icon under the magnifying glass label)
- click Open Record btn
- under Related Links on Task SLA record - click Show Workflow