Test the SLA

  1. impersonate some guy
  2. incident > create new
  3. fill out the form: caller, category (must match SLA conditions), assignment group (service desk), short description
  4. save
  5. Task SLAs section - check if it has triggered
  6. update state to Resolved
  7. save
  8. from Task SLAs section - select preview (i icon under the magnifying glass label)
  9. click Open Record btn
  10. under Related Links on Task SLA record - click Show Workflow

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