Knowledge Base Architecture

The Knowledge homepage displays knowledge articles and social questions (Q&A) organized by knowledge base and category

From the homepage, users with the correct permissions can import a Word document to a knowledge base using the Import Articles button, create a new article using the Create an Article button, or ask a question using the Post a Question button.

Administrators can create multiple Knowledge Bases and assign them to individual managers responsible for controlling the behavior and organizational scheme of each knowledge base. Each Knowledge Bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

Category Hierarchy:

• Knowledge articles within a Knowledge Base are grouped by category

• Category groups can help you define the Knowledge Base taxonomy, and can help users find articles within a Knowledge Base • Knowledge Managers can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, and add or edit categories, if enabled, for a Knowledge Base