Catalog Items

Items are the building blocks of the Service Catalog

• Hardware
• Software
• Services

iIn the service Catalog, users locate a category for an item or service they want to order, and then click the subcategory link.

Variables provide questions to help the requestor specify what item, option, or service to order

Service catalog variables are flagged as global by default and will display in all the execution tasks of a requested item. a variable is defined once and can be used in multiple places

Variable Sets are a modular unit of vaiables that can be shared between catalog items

Record Producers are a form that produce a task record

Order guides assist customers in ordering a complete set of needed items and help users identify the item relationships

Workflows run behind the scenes and communicate the stages of the approval process to the requestor, as well as drive the request fulfillment