Big Picture of ServiceNow data Integration

Concepts to retain:

  • Different data sources
    • HTTPS
    • FTPS
    • SCP
  • Different supported formats
    • XML
    • CSV
    • XLS
  • JDBC
    • Information can also be pulled from a data source, assuming the network connectivity allows
  • UI integration through URL on Web Apps
    • Forms
    • Lists
    • Reports
  • Customizable Fast Integration
    • Allows flexibility in different SSO environments

The ServiceNow platform offers a rich interface for loading external data using import sets. Using this feature, you can load from various data sources such as HTTPS, FTPS, and SCP using file formats such as XML, CSV, and Microsoft Excel XLS files. Information can also be pulled from a data source using a direct JDBC connection, provided the network connectivity allows.

Forms, lists, and reports on the platform can be accessed directly using a URL, which facilitates integration on the UI level between two or more web applications.

A handful of single sign-on technologies is identified and implemented out of the box to allow fast integration with your portal, however, the technique is customizable in a script to allow for flexibility in the different SSO environments.

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