Make the UI Policy Script Mobile
- Configure the Mobile view of the Incident form to display the Impact, Urgency, Resolved by, Resolution code and Resolution notes fields ->
- Open an Incident record
- Select Configure > Form Design on the record's Context menu. The Form Designer opens in a new browser window
- Select the Mobile view
- Add the Impact, Urgency, Resolved by, Resolution code and Resolution notes fields to the form
- Select Save
- Close the browser tab displaying the Form Designer
- Test the UI Policy in the mobile application
- The Info Message does not appear on the mobile device. How come? Record your answer
- Return to your desktop. Open the Lab 3.1 Incident Resolved/Closed UI Polcy for editing
- Set the value of the Run scripts in UI type field to All
- Select Update
- Test the UI Policy in the mobile application again
- Did the Info Message appear and disappear when you changed the value of State? If not, debug and re-test
- Make the Lab 3.1 Incident Resolved/Closed UI Policy inactive