Make the UI Policy Script Mobile

  1. Configure the Mobile view of the Incident form to display the Impact, Urgency, Resolved by, Resolution code and Resolution notes fields ->
  2. Open an Incident record
  3. Select Configure > Form Design on the record's Context menu. The Form Designer opens in a new browser window
  4. Select the Mobile view
  5. Add the Impact, Urgency, Resolved by, Resolution code and Resolution notes fields to the form
  6. Select Save
  7. Close the browser tab displaying the Form Designer
  8. Test the UI Policy in the mobile application
  9. The Info Message does not appear on the mobile device. How come? Record your answer
  10. Return to your desktop. Open the Lab 3.1 Incident Resolved/Closed UI Polcy for editing
  11. Set the value of the Run scripts in UI type field to All
  12. Select Update
  13. Test the UI Policy in the mobile application again
  14. Did the Info Message appear and disappear when you changed the value of State? If not, debug and re-test
  15. Make the Lab 3.1 Incident Resolved/Closed UI Policy inactive

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