Create a Client Script

1. Create a new Client Script:

2. Name: Lab 5.3 ResolvedBy Client Script
   Table: Incident [incident]
   UI Type: Desktop
   Type: onChange
   Field name: State
   Active: Selected
   Inherited: Not Selected
   Global: Selected
   

3. Examine and write the script:

4. function onChange(control, oldValue, newValue, isLoading, isTemplate){
       if(isLoading || newValue === ''){
           return
       }
       if(oldValue > 5 && newValue <= 5){
           var answer = confirm("This incident was Resolved by " + g_scratchpad.resolvedByFirstName + " " + g_scratchpad.resolvedByLastName + " and has been reopened " + g.scratchpad.reopenCount + " times.\n\nAre you sure you want to reopen it?");
           if(answer == false){
               g_form.setValue('state', oldValue);
           }
       }
   }
   

5. Select Submit