Create and configure a new form view using the form designer

1. Impersonate
2. Incident > Open
3. Open record <inc 61>
4. Form context menu
5. Configure
6. Form layout
7. Location (under the available list)
8. Add
9. Move the location field up with the move up button ^
10. Configuring incident form
11. Save

Modify form view with the form designer

1. Form context menu
2. Configure
3. Form Design
4. Open View menu
5. New
6. Enter View Name
7. ok
8. Navigator
9. Fields tab
10. Created by field (scroll down to see)
11. Add created by field
12. Drag created by to the form layout
13. Release to add
14. Repeat steps to add the updated and updated by fields to the form layout within the incident section
15. Form layout
16. Business service
17. Remove this field
18. Drag contact type under number field
19. Repeat this step to reorganize the fields in the incident section to match this layout

Define a new field

1. Field navigator
2. Field types
3. Add new field
4. Add true / false under caller field
5. Click gear to edit
6. Input values
7. Close properties
8. Save
9. Close form designer tab / window
10. Form context menu
11. Reload the form
12. Open form context menu
13. View
14. Infinity