Requirements Summary
- Cloud Dimensions has just upgraded the production instance to Kingston to take advantage of the new functionality and security upgrades included in the release.
- After a major upgrade, and before resuming application development, ServiceNow best practices recommend cloning the production instance over the dev instance.
- While a clone will exclude certain log files, Cloud Dimensions wants to ensure email notifications are not copied to the dev instance. The sys_email table should be excluded from the clone.
- Part of the Cloud Dimensions cloning process requires you preserve the data in the following tables:
- Password Reset Blocked Users [pwd_user_lockout]
- Home Favorites [sys_ui_home_favorite]