Requirements Summary

  • Cloud Dimensions has just upgraded the production instance to Kingston to take advantage of the new functionality and security upgrades included in the release.
  • After a major upgrade, and before resuming application development, ServiceNow best practices recommend cloning the production instance over the dev instance.
  • While a clone will exclude certain log files, Cloud Dimensions wants to ensure email notifications are not copied to the dev instance. The sys_email table should be excluded from the clone.
  • Part of the Cloud Dimensions cloning process requires you preserve the data in the following tables:
    • Password Reset Blocked Users [pwd_user_lockout]
    • Home Favorites [sys_ui_home_favorite]

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