Create a Knowledge Base Article by importing a Word Document

1. impersonate guy from HR
2. self-service > knowledge
3. click import articles icon (top right)
4. click + to select word files
5. add file
6. fill out form - knowledge base: human resources.
7. click Import btn
8. self-service > my knowledge articles
9. click knowledge article Number
10. update short description
11. click Publish from the header