Submit an incident from the Service Portal

1. Click the get help
2. Create Incident
3. Fill out Form
4. Submit
5. Log Out as User
6. Remove sp suffix
7. Press Enter

Update the incident

1. Log in as System Administrator
2. Impersonate user
3. Service Desk > My Groups
4. Open Incident Record
5. Update with Info
6. Save
7. Stay on the Form
8. Update the incident record
   1. Notes tab
   2. Work notes
   3. Type < hello jon ...>
   4. Check additional comments
   5. Post
   6. See the comment under activity section
   7. Update the incident
   8. Save
   9. Form header
   10. Follow
   11. Connect sidebar
   12. Locate the conversation around the incident
   13. Select infinity is having trouble
   14. Add trey out to the conversation
   15. Add user
   16. Search trey tout
   17. Select user
   18. Type message
   19. Enter