Record Producers

Record producer appear as simpflied forms, allowing users to provide information that is translated into records being added or modified in the database

When employees use the service catalog on the hr service portal to submit a request for direct deposit setup, a record producer transfer the request into an hr case

• Incident management may use a record producer for users who need to open an incident easily via the web
• Facilities management uses a record producer for users to open request for printer service