Create a UI Policy

1. Navigate to System UI > UI Policies
2. Create a new UI Policy

3. Table: Incident [incident]
   Active: Selected
   Short Description: Lab 3.1 Incident Resolved or Closed
   Order: 100
   Condition: State | is one of | Resolved + Closed
   Global: Selected
   On load: Not selected
   Reverse if false: Selected
   Inherit: Not Selected
   

4. Save the record, remain on the form
5. Add UI Policy Action ->
6. Scroll down to the UI Policy Actions Related List and select the New button
7. Configure the UI Policy Action:

8. Field name: Urgency
   Mandatory: Leave alone
   Visible: Leave alone
   Read Only: True
   

9. Select Submit
10. Examine the record you just created in the list of UI Policy Actions. Notice the red dot to the left of urgency? This indicates there is an error that requires attention. Select the urgency link to open the record
11. An error message appears indicating there are multiple UI Policies with the same Order for this field. Select the Make fields read-only on close link in the error message to open the conflicting UI Policy record
12. If the Default view of the form opens, select the Advanced view Related Link to display the Order field. Record the Order of the Make fields read-only on close UI Policy
13. Return to the Lab 3.1 Incident State Resolved UI Policy. If the Default view of the form opens, select the Advanced view Related Link
14. Change the Order field value to value greater than the conflicting UI Policy Order field's value
15. Save the record, remain on the form
16. Notice the red dot to the left of the urgency UI Policy Action is no longer visible
17. Add two additional UI Policy Actions ->

18. Impact: Read only
    Closed by: Mandatory
    

19. Select (check) the Run scripts field on the Script tab
20. Examine and write the Execute if true script:

21. function onCondition(){
        if(g_form.getValue('close_code')=='' || g_form.getValue('close_notes')=='' || g_form.getValue('resolved_by')==''){
            g_form.addInfoMessage("REMINDER: Populate the Resolution Information fields before saving and Incident in a Resolved or Closed State");
        }
    }
    

22. Select Update