Goals

• Practice writing a Client Script using the g_form and g_user objects and their methods

Project Requirements

A P1 Incident record is expected to have the following fields populated before it is submitted:

• Category
• Configuration Item
• Assignment group
• Short description

The Fields should not be mandatory in the event the information required to populate them is not know at the time of the initial submission. If this is the case, details as to why the information is missing should be added to the 'Additional comments' field.

Cloud Dimensions is requesting this functionality be built into the Incident form:

• If the person creating the record is NOT a Major Incident Manager, then the agent creating a P1 Incident should be prompted to confirm the minimum Major Incident information is included in the record before it is submitted
• Instructions on how to handle unavailable mandatory details should be included as well