Request Output

For Catalog Items, a request, an item, and a task are all created when an order is placed, each on a corresponding table:

REQ# Request [sc_request] table: A request number generated to keep track of an order.

RITM# Requested Item [sc_req_item] table: Within a request generated from a catalog order, each discrete item ordered is given a specific "Requested Item Number" known as an RITM (number).

SCTASK# Catalog Task [sc_task] table: In the Catalog Tasks section for an ordered item, the different tasks display for what has to be done to get the item ready for delivery to the user, for example; the Assignment group, the Due date, Work start, and Work end dates.

In this example, a manager orders two new computers for the team.

The first requested item is a desktop computer with two catalog tasks associated to it: order equipment and configure equipment.

The _second requested item is a laptop computer with two catalog tasks associated to it: order equipment and configure equipment.

Altoough the_ requested items share similarly named catalog tasks, these tasks are tied directly to their respective item because the required steps for completion may be different from item to item.