What is the Flow Designer

The Flow Designer is an interface for building and enabling rich process automation capabilities, known as flows

Flows automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations

Flows include a trigger (an activity that initiates the flow) and actions (operations executed by Service Now)

Launch the Flow Designer by navigating to Flow Designer> Designer in the Application Navigator. The following roles may be required to work with the Flow Designer in one capacity or another: flow_designer, flow_operator, and action_designer.

Example actions available include:

• Ask for Approval - create approvals on any record, Including rules for an approval, rejection, or cancellation, and a due date

• Create Record - create a record on any table with configurable fields and field values

• Look Up Record - look up a single record on any table, confirming whether or not it exists and using this in conjunction with other actions

• Add User to Task Conversation - add a user to a task record conversation (accessible via Connect Chat)

• Create Flexible VTB - create a data driven Visual Task Board (VTB), including default lanes and other configuration details

In addition to these core actions, new application-specific core actions can be created by activating the associated spoke.

The natural-language descriptions of flow logic helps non-technical users understand triggers, actions, inputs and outputs, allowing all subject matter experts the ability to develop and share reusable actions with flow designers.