What is ServiceNow Reporting?

Use the Reports application to run predefined reports and create custom reports that show results, prepared on an ad-hoc basis

Use the Report Designer to create reports by modify an existing report, or create a new report from scratch

The Reports application allows you to graphically view and analyze data from your ServiceNow environment. Reports can take many forms, including bar charts, pie charts, dials, lists, pivot tables, donuts, and more. Reports can be run manually or scheduled to be run automatically.

ServiceNow reports are interactive; you can drill down into the report gauges to view and manipulate the underlying data.

There are a range of predefined reports that pertain to applications and features like Incident Management and Service Catalog requests, including Key Performance Indicator (KPI) reports. If none of the predefined reports meet your needs, you can create your own reports by navigating to the Reports> View/Run module. Alternatively, you can simply click most column context menus in any list to generate a report directly from the data in that list.

ServiceNow Reporting can easily answer such questions as:

• Did I meet an SLA?

• How many incidents did my team close in a month?

• Metric Reporting: What was the average time from Incident open to Incident closed for each Service Desk team?

For more information, navigate to Reports > Getting Started.